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Personalisation of Public Digital Terminals for all

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Attendees to this event during an APSIS4all presentation

03/15/2013APSIS4all holds its second Industry and User Advisory Boards (IAB-UAB) meeting

Multiple stakeholders got together last 12th March 2013 at CaixaForum premises in Barcelona

The main objectives of the IAB UAB meeting are:

  • To present the results obtained in the second year of the project (from 1st April 2012 to 31st March 2013).
  • To gather relevant feedback and guidance towards the third (and final) year, especially on the dissemination and future exploitation of the project (from 1st April 2013 to 31st March 2014)

The following groups participated in the meeting:

  • User Advisory Board (UAB): Composed by end-users associations and representatives, they provided the views, needs and preferences of the target users (i.e. People with disabilities, older people and people who are not familiar with ICT, among others).
  • Industry Advisory Board (IAB): Its members are key actors from sectors that could adopt the solution (banking, transport, public administration, etc.), PDT manufacturers, etc.
  • Other stakeholders interested in the project.

Attendees to this event debated about the presentations and a set of questions prepared by the APSIS4all consortium.

The conclusions of this meeting are:

  • Accessibility is seamless, starting with the physical, technical, and cultural components. It is not an isolated aspect but a general principle of inclusion in society. People with disabilities are motivated to use new technologies; they need to perform many activities in their daily lives: withdraw money, voting, etc, but in order to live independently, devices must be ready to be used by all citizens.

  • Accessibility is not the same across countries. Having common standards to be used it is important as there are different rules in different EU Member States. It is an internal market barrier, with different requirements, sometimes even contradictory. A common standard (M376, dealing with the Public Procurement of ICT and aimed to be compatible with S. 508) will open up many possibilities for people with disabilities, and for the whole EU population.

  • Accessible goods and services help to create a more competitive and smart EU market, and they can also reach foreign markets. The US has much better accessibility levels due to the inclusion of standards in federal rules. The problem is that legislation in the EU does not enforce accessibility consistently. Companies comply with compulsory requirements in the US, but as they are not enforced, they do not comply in Europe.

  • There is a new European initiative (European Accessibility Act) that may enforce accessibility on multiple services and devices, possibly referencing the M376 standard. However, it is not clear the scope of this regulation: publicly acquired ATMs, PDTs deployed in public buildings, services offered to the public by the public or the private sector, etc.

  • Accessibility and personalisation are an added value; however, barriers such as lack of awareness, information or cultural perceptions may impede the advancement of the accessibility. Moreover, it is believed that accessibility is difficult, and technically complex. Giving clear examples how they can be adopted will improve their acceptance. Manufacturers need evidence on how much it will cost, with advantages and benefits such as to save money, in order to provide services through a different channel. Differentiate between initial costs and current costs.

  • Banks are under pressure to increase the income coming from the ATMs (interchanging revenues). New transactions are nowadays available through ATMs, such as charity donations, payrolls, tickets, concerts and may more. The usage of ATMs can be increased if they are accessible to all customers.

  • Regarding data protection, the best option is to send an official declaration, stating that the information will not be used outside the project. Moreover, the Consortium should contact data protection agencies (European and National) in order to discuss this, as well as with card companies such as Visa or Mastercard, as well as public bodies issuing citizen cards. Besides this, the encryption of data may enhance security but restrict interoperability.

  • Whenever the N&P are stored, it could be stored in different cards (banking, loyalty cards), as well as in the cloud. Sharing the N&P with other service providers would be beneficial both for users and companies. For instance, in countries with a high flux of tourists such as Spain, having a common repository of N&P that can be used in the home country and abroad may be very convenient for travellers with disabilities and older people.

  • Trends in the market include the usage of mobile phones & smartphones, cards, QR codes, etc. Ensuring the technical interoperability of ATMs and TVMs with other devices and encouraging the adoption of the APSIS4all solution by other sectors will be important for the future sustainability of the project. Therefore, consultancy and the collecting tool were considered more attractive than certification towards the exploitation of APSIS4all.

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